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Course Overview

This course will help you to develop the skills required for employment in Aviation (Cabin Crew Operations ). It covers everything from customer service and employability skills to health and safety procedures.

You’ll be awarded a Diploma in Cabin Crew Management after successfully completing the course.

You’ll be invited for a group and/or individual interview where you can find out more about the course and tell us why you’re interested in this subject area or we’ll make an offer based on your application form.

  • Introduction to Airline/Aviation Operations.
  • Airline Health.
  • Safety and Security.
  • Crew Room Duties.
  • Role of Air Cabin Crew.
  • Preparation for Employment as Air Cabin Crew and Airport Ground Operations.
  • You'll also learn languages as part of the course.
Qualification Length Code


  • Careers : This course prepares you for a career as air cabin crew or Air Hostess

  • How the course is taught

  • The course will be taught using a variety of different teaching methods such as

  • •Lectures.
  • •Group work.
  • •Industry Visits.
  • •Guest Speakers.
  • •Role Play in the cabin.

  • Assessment methods

  • You will be assessed on an on-going basis using a variety of methods such as:

  • •Presentations.
  • •Closed Book assessments.
  • •Reports.
  • •Observation in the mock cabin.
  • •On-line e-assessment.

  • Course Module:

  • • Aviation General Knowledge
  • • Aviation Terminology & Phonetics
  • • Aircraft General Knowledge
  • • Theory of Flights
  • • Aircraft Emergency Situations
  • • Basic Ticketing Knowledge
  • • Aircraft Evacuation Procedures
  • • Grooming & Personality Development I
  • • n-flight Food & beverages Services
  • • Aircraft Emergency
  • • Equipment & use Telephone Handling Manager
  • • Dangerous Goods Regulations
  • • Customer Care & services Basic
  • • Knowledge of Food & Beverages
  • • General Safety Procedures
  • • In-flight Announcement
  • • First Aid Knowledge
  • • Fitness Training
  • • Swimming Lesson

  • Public Speaking Ground Handling
  • (The training covers several topics, each of which deals with technical or non-technical aspects of the aircraft. Beginning with the history of aviation, the candidates are made to learn In-flight Service, Passenger Handling, Passenger psychology, Service of meals on the Aircraft, the art of conversation, Transactional Analysis, Emergency Evacuation System, Personal Grooming and Hygiene, First Aid, Confidence Building, Handling of visually impaired passengers, Making announcements, Emergency demonstration etc.)

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